Hebaji FAQ – Frequently Asked Questions & Detailed Answers

No. Only one account can be created per mobile number on Hebaji. If multiple accounts are detected, all of them will be closed and the balance may be forfeited.

Yes, KYC verification is mandatory to withdraw. You must upload a photo of your National ID or passport within 30 days of registration. You can deposit without KYC, but you cannot withdraw.

Click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes under 2 minutes.

To close your account, contact the support team via live chat or email. It is advisable to withdraw any remaining balance before closing. You can also use the self-exclusion feature as part of responsible gaming.

Deposits on Hebaji can be made via mobile banking or e-wallet. Log in, go to the Deposit option, select your preferred method, and enter the amount. In most cases, deposits are credited to your balance instantly.

The minimum deposit on Hebaji is BDT 100. The maximum limit depends on your payment method and account level. Limits may increase after KYC verification. Contact live chat for more details.

Deposits usually arrive instantly. If it takes longer than 30 minutes, contact Live Chat with your transaction reference number. We'll resolve it quickly. It's good practice to keep a screenshot of your payment.

Hebaji does not charge any deposit fees. However, your mobile banking or e-wallet provider may apply their own transaction charges — this is subject to their individual policies.

Withdrawals on Hebaji are typically processed within 3 to 10 minutes. With KYC verification completed and no account issues, funds arrive as quickly as possible. During late hours or peak times, processing may occasionally take up to 30 minutes.

The minimum withdrawal amount on Hebaji is BDT 300. The maximum daily withdrawal limit depends on your account level and KYC status. Bonus balance withdrawals require the wagering conditions to be met first.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, incorrect account details, or exceeding the daily limit. Contact live chat to find out the specific reason.

A withdrawal request can be cancelled before processing begins. If you see a pending withdrawal in your transaction history, a cancel button may be available. Once processing has started, cancellation is no longer possible.

After your first deposit as a new member, the welcome bonus is added automatically — no code required. You will need to meet the specified wagering requirements to use the bonus, as detailed in the terms and conditions.

Wagering requirements mean you must place bets totalling a specified multiple of the bonus amount before withdrawing. For example, a BDT 100 bonus with a 10x wager requirement means you need to bet BDT 1000. Contribution rates may vary by game.

Yes, taking a bonus is not mandatory. There's an option to decline the bonus at the time of deposit. If you play without a bonus, you can withdraw anytime without wagering requirements.

Bonus validity varies by offer. Welcome bonuses typically must be used within 7 to 30 days. The exact expiry period is stated in each bonus's terms and conditions.

Hebaji offers Sports Betting (cricket, football, tennis, and more), Live Casino (baccarat, roulette, blackjack), slots, and virtual games. New games are added regularly.

Yes. If an event or match is cancelled, or if a bet must be voided, the bet amount is returned to your wallet. This is an automatic process, usually visible within a few minutes.

Yes, Hebaji's Live Casino features real human dealers conducting games via live video. You can watch cards being dealt or the roulette wheel spun directly on camera. You can also chat interactively.

Yes, Hebaji's platform is mobile-friendly. Almost all games run equally well in the browser or app. Download the Hebaji app for an even better experience.

Yes, Hebaji adheres to the highest security standards. 256-bit SSL encryption is used. Your personal information, transactions, and passwords are fully protected and never shared with third parties.

If you notice anything suspicious, change your password immediately. If you see unfamiliar transactions in your account, notify us via Live Chat. Hebaji automatically detects suspicious activity and sends notifications.

Never. No Hebaji staff member will ask for your password, OTP, or PIN via SMS, phone, or chat. If anyone requests this information, it is a scam — do not share anything and report it to support immediately.

Go to Account Settings to find deposit limits, session time limits, cooling-off, and self-exclusion options. For more details, visit our Responsible Gaming Page here.

No. Hebaji strictly prohibits registration and use by anyone under 18. Age is confirmed through KYC verification. Any account found to belong to an underage user will be closed immediately.