Privacy Policy

Hebaji Privacy Policy – How Your Information Is Kept Safe

Your personal information is always safe at Hebaji. On this page, find out what data we collect, why we collect it, and how we keep it secure — explained in clear, simple language.

Last Updated: January 2026 SSL encrypted Written in Bengali

Your rights

  • Right to Access Information
  • Right to Correct Information
  • Request Deletion of Information
  • Option to Opt Out of Marketing
6 Pillars of Data Protection

How Hebaji protects your information

We uphold the highest security standards at every data point.

SSL encryption

All data transfers are protected with 256-bit SSL encryption. Your password and financial information are never stored in plain text.

No Sharing with Third Parties

Hebaji never sells or rents your personal information to advertisers or third parties.

Limited Access

Only authorized personnel can access necessary information. Every access is logged and regularly audited.

Secure Data Storage

All data is stored on encrypted servers. Regular backups and cyber attack prevention measures are in place.

Right to Delete Information

You can request deletion of your account data at any time. Data is not retained beyond what is required by law.

Marketing Control

You may stop promotional emails and notifications at any time. Your preferences matter to us.

1 What information we collect

Various types of information are collected when you register and use Hebaji's services. Here is a transparent breakdown of what data is collected and why.

Types of Information Example When it is collected
Identity Information Name, date of birth, national ID number For registration and KYC verification
Contact Information Mobile number, email address During registration
Financial information Mobile banking number, transaction history Deposits & withdrawals
Device information IP address, browser type, operating system Automatically in every session
Usage Information Game history, betting patterns, login times While using the platform

Hebaji never stores your full payment card number. All payment details are processed exclusively through encrypted payment gateways.

2 Reasons for Data Collection

Hebaji collects data only for necessary purposes. No information is collected without a valid reason.

  • For account creation and management
  • For identity verification (KYC) and fraud prevention
  • To process deposits, bets, and withdrawals
  • To provide customer support and resolve issues
  • To comply with legal obligations
  • To ensure platform security
  • To customize your experience based on your preferences

3 How Information Is Used

Information collected is used by Hebaji for the purposes below. It is not used for any other purpose.

  • Account management and login verification
  • To confirm betting and payment transactions
  • To provide bonuses and promotions
  • To detect and prevent suspicious activity
  • Responsible Gaming Monitoring
  • Promotional communications where you have given consent

Hebaji never sells or rents your data to third parties for advertising purposes.

4 Cookies & tracking technologies

The Hebaji website and app use cookies and similar technologies to improve your experience and keep the platform secure.

Types of cookies we use:

  • Essential Cookies: Essential for login sessions and security
  • Functional cookies: To remember your language and preferences
  • Analytics Cookies: To improve site performance (anonymous data)

Most browsers allow you to disable cookies. However, disabling essential cookies may prevent some site features from working.

5 Information Sharing Policy

Hebaji shares data only in very limited circumstances. No information is shared outside of the situations listed below.

  • Payment Processors: Only the information necessary to process deposits and withdrawals
  • KYC verifier: With secure third parties for identity verification
  • Legal authorities: Only when required by court order or legal obligation
  • Fraud prevention: For industry-standard blacklist verification

Hebaji never sells data to marketing companies or data brokers. This is a non-negotiable policy.

6 Data retention period

Hebaji does not retain any data longer than necessary. All information is kept for as long as your account remains active.

  • General data is retained for up to 90 days after account closure
  • Financial transaction records are retained for 5–7 years as required by law
  • KYC documents are retained in accordance with regulatory authority guidelines
  • Data in inactive accounts is reviewed after 12 months

7 Your rights

Every Hebaji member has certain important rights over their own data.

Right to Access Information

You can request to know what information Hebaji holds about you.

Right to Correction

You may contact support to correct incorrect or outdated information.

Right to Deletion

You can request deletion of any data held beyond legal requirements.

Right to Opt Out of Marketing

You may opt out of promotional communications at any time.

Data portability

You can request a copy of your data in a readily accessible format.

Right to Restrict Processing

You may temporarily restrict the use of data for specific purposes.

8 Minor's data

Hebaji's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

If a minor has inadvertently created an account and we are informed, all associated data will be deleted immediately and the account will be closed.

If you become aware that someone under the age of 18 is using Hebaji, please notify our support team immediately.

9 Changes to the Privacy Policy

Hebaji may update this Privacy Policy from time to time. For any significant changes, you will be notified by email or in-app notification.

The date of each update will be shown at the top of the page. Continued use of the platform after changes means you accept the new policy.

This policy January 2026 Last updated in 2026. Next review: July 2026.

10 Contact

For any privacy-related questions or requests, contact Hebaji's customer support. Our team is available 24/7 to assist you.

  • Chat with us directly via the website's live chat
  • Email: [email protected]
  • Typically answered within 1–3 minutes

To reach the Data Protection Officer, type "DPO" in live chat — Get help in Bengali.

Common Questions

Privacy questions answered

No, Hebaji never knows and never attempts to know your mobile banking or e-wallet password. Payments are processed through secure payment gateways — Hebaji only receives confirmation of completed transactions.

Hebaji never sells your data to advertising companies or third parties. Information is only shared with payment processors, KYC verifiers, and where required by legal obligation.

General data is deleted within 90 days of account closure. However, financial transaction records are retained for 5–7 years as required by law. KYC documents are kept in accordance with regulatory authority guidelines.

You can update your notification preferences from Account Settings, or contact customer support directly to have marketing communications stopped within 24 hours.

Yes, but it's for your protection. Gaming patterns are analyzed to ensure responsible gaming. If unusual patterns are detected, support will offer assistance. This information is never used for advertising.
Start Securely

Your information is safe — join Hebaji today

SSL protection, a transparent Privacy Policy, and a strict no-data-selling policy — every piece of your information is secure at Hebaji.

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